Frequently Asked Questions
Who is automatically enrolled in the Campus Choice Flex Plan?
Currently, Campus Choice is only for undergraduates who did not have a meal plan. This includes full-time and part-time undergraduate students who live on, or near, campus.At this time, A-State Online Students, high school concurrent students, all graduate students, and students who do not pay any regular tuition for courses are not eligible.
Where can I use my meal plans/Flex Dollars on campus?
Meal plans (5-day, 7-day, Block) can only be used in the Acansa Dining Hall. Flex Dollars can be used anywhere dining services sells food (Acansa, Food Court, Campus Store, Northpark Quads Market, Starbucks, Sweet Shoppe, Einsteins, Simply-To-Go and On-The-Go Vending)
Can I get a “to-go” meal in Acansa Dining Hall?
Yes, since Acansa is an all-you-care-to-eat, dine-in, sit-down establishment, we have modified to offer at take-out option. Meal swipes, Flex Dollars, and/or Astate Express Dollars may be used with our reuse pass to-go program and other locations (Acansa, Food Court, Campus Store, Northpark Quads Market, Starbucks, Sweet Shoppe, Einsteins, Simply-To-Go, and On-The-Go Vending) for to-go meals.
If I have a visitor, can they dine with me in Acansa Dining Hall?
Yes. Your guest is more than welcome in Acansa dining hall, or at any other location on campus. At Acansa dining hall, you may use your Guest Pass, Block, Flex Dollars, or A-State Express Dollars to treat your guest to an all-you-care-to-eat experience.
I have special dietary needs; can I eat in Acansa Dining Hall?
Absolutely! Whether you’re a vegetarian, vegan or have food allergies, A-State Dining Services can help make sure you always have something to eat. We offer at least one vegetarian or vegan entrée at both lunch and dinner, and we also generally have soy milk available for non-dairy customers. Most of our items are made to order, so we can work with you to prepare a meal that meets your dietary requirements. Be sure to check out our Simple Servings line that is always Allergen Free.
What should I do if I lose my A-State ID card or if it isn’t working?
If it is damaged or lost, contact the Student Accounts/ID office, (870) 972-2900, to get a replacement as soon as possible. You can not enter Acansa Dining Hall without your ID, nor will you have access to Flex Dollars without it.
Do you offer meal plans for students who are not living in Residence Halls or on campus?
Yes. We have “Voluntary Meal Plans” for our students who are not living in Residence Halls. These plans offer the same type of experience as regular meal plans, with Block meals to use in Acansa dining hall and also Flex Dollars, but in a smaller amount. Descriptions of these plans can be found on our webpage (www.astate.edu/dining). These plans can be purchased in the Residence Life office.
How often do menus change in Acansa Dining Hall?
During the fall/spring semesters our menu is designed for a 5-week cycle, meaning that every five weeks the menus repeat. We go to great lengths to ensure that menu items are repeated as little as possible in that five week cycle. There are some items that are popular, that will repeat more often, like macaroni and cheese or chicken fried steak. In addition to the regular menu cycle, we offer a “taste changer” each week that adds variety and keeps things fresh!
Are there ever jobs in Dining Services?
Yes! We enjoy having students work for us, and will work to be flexible with the schedules they have, as education is important to us as a company. For some positions we do look for employees with some food service experience, but there are some positions that require less experience. To apply for a job with Dining Services, checkout Indeed.com and Search "Sodexo"
Do students ever get to contribute ideas as to what is served/done in Acansa Dining Hall?
Yes! We have a Student Culinary Council that meets monthly during the school year, whose main purpose is to give the students a voice in dining services. Board members are selected at the beginning of each school year and earn a scholarship for participating. Applications are posted in the Daily Digest and Social Media each Fall.
Our study group or student organization wants to have a small get-together. Can Dining Services provide food for us?
Yes, we can! Our catering department would love to help you out. Our Catering Representatives will help you plan your event and menu in order to make your event the best it can be! Contact Catering Services to discuss your order.
What is a Block Meal Plan?
Allow a meal plan holder to dine in the Acansa, up to the number of block meals purchased, any time Acansa is open. The Block plans also give the flexibility of allowing the plan holder to use the plan to bring in guests. Each guest will reduce the block by one meal. Only students who have completed at least one year of college may select this meal plan.
What are the 7 and 5 Day Plus Meal Plans?
Offers unlimited access to dining in Acansa Dining Hall – 7 or 5 days a week. Come in for a meal, a snack or just to enjoy a cup of coffee or a soda. This is our most economical plan, perfect for the student with a big appetite, small appetite or somewhere in between. Flex dollars may be used at any dining location on campus, including the Campus Store. Any student living on campus may select these plans. Students with the 7 or 5 Day plan may NOT bring guests in, unless they use one of their 5 guest passes or use Flex Dollars to pay for them.
Can I use one of my 7 or 5 Day Plus Plans to bring in a friend?
Your 7 or 5 Day Plus meals are for your use only. You can use your 5 Guest passes or Flex Dollars to bring in a friend. Flex Dollars are the credits that are part of your meal plan contract.
Can I use my Block Meal Plan to bring in a friend?
Yes. One Block Credit will be deducted from your account for each friend.
Will I be able to check my Meal Plan balance?
Yes. You can check your balance at any retail register or in the Acansa Dining Hall.
Can I switch my Meal Plan?
Yes, there is a period of time at the beginning of each semester when you can change your meal plan. Please contact University Housing for more information.
When does my Meal Plan work?
Meal plans begin and end on the date specified in your Housing contract and is available for use any day the Acansa Dining Hall is open.
Where do I sign up for a meal plan?
All meal plans (including voluntary meal plans) can be purchased through University Housing.
How do I use my meal plan or flex?
All meal plans and flex dollars will be loaded onto your Student id. Please go to the Student ID office to receive your ID.
Do any of my left over flex dollars roll over?
Unused Flex Dollars will carry over from fall to spring if a spring plan is purchased, but Flex Dollars must be used by the end of spring semester to avoid forfeiture.
Can off-campus students purchase a meal plan?
Yes. Off-campus students are welcome to buy any of the residential meals plans, or they can choose an optional meal plan.